Nokia SDM Certification - PS NSOP 認定 SDM_2002001030 試験問題:

1. The customer CTO calls you (The Technical Support Manager) directly to resolve a service outage in what he describes as strategically important area. What is the correct course of action?

A) Immediately advise the CT head of the situation and request advice for prioritisation.
B) Escalate to FLM.
C) Request the NOC to raise an urgent TT for the issue.
D) Call out a Technical Support Engineer to immediately resolve the issue.

2. In setting up the service delivery, Operational Service Level Agreements are required for Spare Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of Business will you have to set up agreements with?

A) Other Operator Spare Part supplier; NPO; GDC
B) Care; NPO; GDC
C) Care; Customer; GDC
D) Customer; NPO; GDC

3. Which are the five competence levels used in NSN?

A) Beginner, basic, intermediate, advanced, professional.
B) Initial, basic, intermediate, professional, world-class.
C) Initial, basic, intermediate, advanced, world-class.
D) Initial, basic, medium, advanced, excellent.

4. In the Operations Model What are the Function set groups of the performance team?

A) Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
B) Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
C) Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
D) Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.

5. What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?

A) SAP P20.
B) Cost Baseline.
C) NELLE.
D) MxPDM.

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