最新のITILFND問題集で試験を準備する

EXIN ITILFND 試験概要:

EXIN ITILFND 試験シラバストピック:

EXIN ITIL - Foundation 認定 ITILFND 試験問題：

1. Which of the following statements is CORRECT for every process?
1 . It delivers its primary results to a customer or stakeholder
2 . It defines activities that are executed by a single function

A) 1 only
B) 2 only
C) Neither of the above
D) Both of the above

2. Which process is responsible for sourcing and delivering components of requested standard services?

A) Request fulfilment
B) Service desk
C) IT finance
D) Service portfolio management

3. What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

A) What is the return on investment (ROI)?
B) What is the value on investment (VOI)?
C) How much did it cost?
D) How do we keep the momentum going?

4. Which of the following should be considered when designing measurement systems, methods and metrics?
1 . The services
2 . The architectures
3 . The configuration items
4. The processes

A) 1 and 3 only
B) 2 and 3 only
C) 2 and 4 only
D) All of the above

5. Which of the following types of service should be included in the scope of service portfolio management?
1 . Those planned to be delivered
2 . Those being delivered
3 . Those that have been withdrawn from service

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) All of the above

質問と回答：