WGU Organizational Behavior (GTO1, C715) 認定 Organizational-Behavior 試験問題:

1. Which characteristic describes an advantage of a virtual team as compared with other types of teams?

A) Verbal and nonverbal communication cues are easier to understand within a virtual team.
B) Virtual team members generally report greater satisfaction with the group interaction process.
C) The greater opportunity for interaction helps increase rapport.
D) People can work together who might otherwise not be able to collaborate on a work task.

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Confrontation and smoothing
B) Satisfying goals and smoothing
C) Smoothing and confrontation
D) Compromise and superordinate goals

3. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

A) A system that emphasizes individual rewards for aggressive competitiveness
B) A system that emphasizes rewards for individual contributions as well as for selfless contributions
C) A system that emphasizes group rewards for maximizing productivity
D) A system that emphasizes group rewards based on aggressive competitiveness

4. What is a purpose of employee evaluations?

A) To assist management in making human resource decisions
B) To serve as a screening device for hiring new employees
C) To educate employees on the personalities of supervisors and help them adjust to management styles
D) To measure the psychological symptoms of organizational dysfunctionality

5. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Make the group larger
B) Increase the difficulty of becoming a group member
C) Physically isolate the group
D) Establish more rigid roles for group members

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