最新のITILFND_V4問題集で試験を準備する

EXIN ITILFND_V4 試験概要:

EXIN ITILFND_V4 試験シラバストピック:

EXIN ITIL 4 Foundation 認定 ITILFND_V4 試験問題：

1. Which helps to streamline the fulfilment of service requests?

A) Understanding which service requests can be accomplished with limited approvals
B) Separating requests relating to service failures from the degradation of services
C) Creating new workflows for every service request
D) Eliminating service requests which have complex workflows

2. Which component is focused on the activities needed by an organization to help it co-create value?

A) Service value chain
B) Continual improvement
C) Guiding principles
D) Practices

3. What is the CORRECT order for the three phases of problem management?

A) Problem identification, error control, problem control
B) Problem identification, problem control, error control
C) Problem control, error control, problem identification
D) Error control, problem control, problem identification

4. What is the customer of a service responsible for?

A) Using the service
B) Provisioning the service
C) Authorizing the budget for the service
D) Defining the requirements for the service

5. A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A) A password allows a user connect to a WiFi network
B) A license allows a user to install a software product
C) A service desk agent provides support to a user
D) A mobile phone enables a user to work remotely

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