EXIN ITIL - Foundation 認定 ITILFND 試験問題:

1. Consider the following list:
1 . Change authority
2 . Change manager
3 . Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Roles, people or groups
B) Functions
C) Teams
D) Job descriptions

2. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

A) Service level management
B) Event management
C) Change management
D) Problem management

3. Which of the following should be done when closing an incident?
1 . Check the incident categorization and correct it if necessary
2 . Check that the user is satisfied with the outcome

A) 1 only
B) 2 only
C) Neither of the above
D) Both of the above

4. Which of the following are CORRECT Service Design Aspects?
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures

A) 1 and 4
B) 2 and 3
C) 1 and 2
D) 3 and 4

5. How should entries in the CSI register be categorized?

A) Based on IT service name, cost to the business and expected outcomes to the customer
B) Based on small, medium or, large undertakings that can be done quickly, medium term or long term
C) Based on best improvement opportunities in the organization to achieve a competitive advantage
D) Based on priority, urgency and impact to the business and to all its stakeholders

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