最新のITIL-F問題集で試験を準備する

EXIN ITIL-F 試験概要:

EXIN ITIL-F 試験シラバストピック:

EXIN ITIL Foundation 認定 ITIL-F 試験問題：

問題 #1

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
D. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

問題 #2

Which statement about services is CORRECT?

A. External services are provided to business units in the same organisation
B. External services are delivered to external customers
C. Internal services are provided by suppliers to the internal IT department
D. Internal services are delivered to external customers

問題 #3

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A. Transition planning and support
B. Design co-ordination
C. Change management
D. Service transition management

問題 #4

Which of the following is the best definition of IT service management?

A. The implementation and management of quality IT services that meet business needs
B. Technical implementation of supporting IT infrastructure components
C. An internal service provider that is embedded within a business unit
D. A complete set of all the documentation required to deliver world class services to customers

問題 #5

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

A. 1 and 2 only
B. 1 and 3 only
C. 2 and 3 only
D. All of the above

解説：