最新のBA-201問題集で試験を準備する

Salesforce BA-201 試験概要:

Salesforce BA-201 試験シラバストピック:

Salesforce Certified Business Analyst 認定 BA-201 試験問題：

問題 #1

An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to- Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

A. A business process map detailing the existing step-by-step Quote-to-Cash process
B. A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
C. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products

問題 #2

Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

A. Change request logs
B. System requirements specification
C. Entity Relationship Diagram (ERD)

問題 #3

What is used to declaratively move metadata from one environment to another?

A. Data Loader
B. Ant Migration
C. Change Sets
D. Import Wizard

問題 #4

Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?

A. Log a defect for the page layout change and discuss it with the DevOps team.
B. Make the page layout change directly in UAT so the client can begin testing.
C. Ask the project manager to reschedule UAT until after the defect is resolved

問題 #5

Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"

A. Why
B. Where
C. Assumption

解説：