Oracle RightNow CX Cloud Service 2012 Essentials 認定 1Z0-465 試験問題:

1. Your customer is going to have three brand-related incident queues.
They need to do an order routing of incidents created through an email channel to different queues.
Identify the correct options to configure your routing rules for initial routing.

A) Create a rule to route to each brand queue from the corresponding service mailbox in the "progress" state.
B) Create a rule where if a subject contains the brand name, it should be routed to a brand queue.
C) Create a rule to route to each brand queue from the corresponding service mailbox in the "initial" state.
D) Create a rule where the sender's domain = a branch, route the incident to the matching brand.

2. In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but has different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?

A) Do not use a template, and implement themes dynamically.
B) Use a single theme across all Customer Portal pages, and implement templates dynamically.
C) Use a single template across all Customer Portal pages, and implement themes dynamically.
D) Do not use a theme, and implement templates dynamically.

3. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option A
B) Option C
C) Option D
D) Option B

4. Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

A) Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.
B) Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.
C) Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.
D) Keep the default Configuration items in the Configuration pane and let the profile handle this.

5. Which three actions must be performed in order to configure cloud Monitor?

A) Add or update a list of favorites.
B) Set up a Cloud Monitor search schedule.
C) Add or update profiles to include-Cloud Monitor permissions.
D) Add or update profiles to include permission to add themes and Clustering.
E) Add or update staff accounts to use profiles that include Cloud Monitor permissions.
F) Add or update navigation sets to include the Cloud Monitor navigation button and component

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