最新の1Z0-1064-21問題集で試験を準備する

Oracle 1Z0-1064-21 試験概要:

Oracle 1Z0-1064-21 試験シラバストピック:

Oracle B2B Service 2021 Implementation Essentials 認定 1Z0-1064-21 試験問題：

問題 #1

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. The scheduledprocess has not been set up.
B. The Starts When criteria of the milestones is not True.
C. Entitlement rules are not valid for the service request.
D. No default coverages are set up.

問題 #2

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
B. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
C. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.
D. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.

問題 #3

If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application
B. be required to create all of your own components for the display of Engagement Cloud objects
C. be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. not be able to preview your application before you publish it

問題 #4

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. View and edit attachments to a Service Request.
B. Chat with an Agent about a ServiceRequest.
C. Add a message to a Service Request.
D. Delete a Service Request.
E. Create a Service Request.

問題 #5

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The batch job for recommendations has not been executed.
B. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
C. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

解説：