CIPS Operations Management 認定 L5M9 試験問題:

1. Which of the following stakeholders are also internal customers?

A) buyers
B) the local community
C) banks and lending agencies
D) employees

2. The Public Sector only provides Services not Goods. Is this TRUE?

A) no- the public sector provides goods rather than services
B) no- the public sector may provide goods as well as services
C) yes- the public sector provides services such as education and health care
D) yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector

3. Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?

A) transit inventory
B) anticipation inventory
C) buffer stock
D) work-in progress

4. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 6?

A) business process criteria
B) learning and growth criteria
C) finance criteria
D) customer criteria

5. According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A) financial costs and reputational costs
B) private costs and social costs
C) social costs and environmental costs
D) private costs and public costs

質問と回答：