Peoplecert ITIL Foundation (Version 5) 認定 ITILFNDv5 試験問題:

1. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Supplier management
B) Service management
C) Relationship management
D) Release management

2. A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?

A) Delivering outcomes more quickly and consistently
B) Achieving stronger overall risk control
C) Creating unnecessary complexity
D) Ensuring employees always follow processes without question

3. What is the PRIMARY purpose of the 'acquire' activity?

A) Create functional prototypes for testing
B) Resolve incidents and fulfil recovery procedures
C) Secure and allocate necessary resources efficiently
D) Provide services and manage user onboarding

4. Which option is CORRECT in the context of a digital product and a digital service?

A) A digital product replaces the need for services
B) A digital service is independent of a digital product
C) A digital service is limited to internal IT systems
D) A digital service enables value through the use of digital products

5. How does ITIL describe the way the Guiding Principles should be applied together?

A) They should be applied one at a time in a fixed sequence
B) They replace the need for governance and management practices
C) They should be applied independent of each other
D) They should be used collectively and balanced based on the situation

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