BCS ITIL® Foundation 認定 ITILF 試験問題:

1. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Identification of risk, analysis and management of the exposure to risk
B) Control of exposure to risk and investment of capital
C) Training of all staff and investment of capital
D) Training in risk management for all staff and identification of risks

2. Which statement should NOT be part of the value proposition for Service Design?

A) Improved Service alignment with business goals
B) Better balance of technical skills to support live services
C) Reduced total cost of ownership
D) Improved quality of service

3. Which process analyses services that are no longer viable and when they should be retired?

A) Service level management
B) Change management
C) Business relationship management
D) Service portfolio management

4. Which of the following are classed as stakeholders in service management?
1 . Customers
2 . Users
3 . Suppliers

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) All of the above

5. Which is a supplier category?

A) Customer
B) Technical
C) Commodity
D) Resource

質問と回答：