IBM Smarter Commerce Sales Mastery Test v1 認定 M8010-246 試験問題:

1. What are Smarter Commerce 'Service' offerings focused on?

A) Up-sell potential via call center interaction.
B) Driving the customer to the call center sales channel.
C) Flawless service across all customer interactions to anticipate needs and maintain loyalty.
D) Integrating the supply chain in order to support the call center.

2. Which one of these analytic capabilities is NOT part of the 'Service' offerings?

A) Purchase analytics.
B) Fulfillment analytics.
C) Customer analytics.
D) Service analytics.

3. Extended selling channels and brand experience include .

A) segmentation, promotions, targeting
B) call center and physical stores
C) web store, mobile store, kiosks
D) social integration, remote widgets, affiliates

4. Which of the following complete the sentence; Smarter Commerce Offerings

A) may not be deployed in conjunction with existing ERP systems
B) must be deployed in conjunction with each other for maximum benefit
C) must be deployed in a prescribed order, based on technical requirements
D) can be deployed together, or independently, based on business need

5. What are Smarter Commerce 'Buy' Offerings focused on?

A) Buy online, pick-up in the store (BOPIS).
B) Customer buying patterns.
C) Effective 1:1 marketing to facilitate customer purchase decisions.
D) Visibility and optimization in the supply chain.

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