最新のC9510-526問題集で試験を準備する

IBM C9510-526 試験概要:

IBM C9510-526 試験シラバストピック:

IBM Application Integration Middleware L1 Support Application Development 認定 C9510-526 試験問題：

1. A L1 support professional has received an email from a customer in reply to a request for additional information.
Which one of the following is the correct course of action to updating the PMR?
The L1 support professional should copy the email:

A) editing out all of the error information, including any confidential information
B) Editingthe error information down to just the relevant section
C) in its entirety
D) the error information down to just the relevant section and remove any confidential information

2. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?

A) Transaction data
B) Test Case
C) Target
D) Transfer

3. Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:

A) an email address to send notification when password is locked.
B) CallCenter to authenticate at the login time.
C) RETAIN Notify to send Problem Management Report (PMR) notification.
D) notification to the resolution team on critsit PMRs

4. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Reinstall latest version of workbench.
B) Use IBM Support Assistant Lite with Add-on.
C) Reinstall Add-on.
D) Update workbench with Add-on.

5. A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?

A) view only
B) chat only
C) shared keyboard and mouse
D) take over / full control

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