CompTIA PDI+ Beta 認定 PD1-001 試験問題:

1. Which of the following processes is used to remove residual toner from the photoconductor?

A) Erasing
B) Charging
C) Cleaning
D) Development

2. Which of the following components would be used for drive where precise RPM is critical?

A) Stepper motor
B) Clutch
C) DC motor
D) Solenoid

3. A customer is using a remanufactured toner which has caused damage to the fuser unit and wil require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner causes the warranty to be voided. This is now a chargeable service. Which of the following is the BEST response from the technician?

A) Using remanufactured toner is not covered by manufacturers warranty. Therefore this service call and the parts required will be chargeable.
B) You have voided the warranty so any services will now be charged to your company.
C) You will be receiving a bill after the service is complete. Here is my contact information.
D) Do not use remanufactured toner; it states that in the warranty. You will be billed for this service call and the parts.

4. A customer complains that copies have a thin, dark line running through them, from lead to trail edge. Which of the following is the MOST likely cause?

A) Worn paper feed rollers
B) Toner is low in the machine
C) Damage to the photoconductor cleaning blade
D) A small nick in the fuser roller

5. A customer is unable to print to one network device but can print to other devices on their network.
The technician discovers that no one in the office can print to the device but the device shows ready and print jobs are sitting in the users print queue. Which of the following is the next troubleshooting step?

A) Test the device connectivity.
B) Reload the computer operating system.
C) Update the device firmware.
D) Reload the local device driver.

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