The Beryl Institute Certified Patient Experience Professional 認定 CPXP 試験問題:

1. Which term describes patient experience survey data made up of comments?

A) Qualitative
B) Anecdotal
C) Quantitative
D) Quality

2. Which of the following BEST illustrates that a process change has worked?

A) Process flowcharts of the before process
B) Interviews with staff
C) Process flowcharts of the after process
D) Data showing significant change

3. Which of the following BEST describes four core concepts of patient- and family-centered care?

A) Patient experience, population health, cost reduction, and employee engagement
B) Patient engagement, family support, relationship-based care, and efficiency
C) Safe care, high quality care, optimal experience/satisfaction, and value
D) Dignity and respect, information sharing, collaboration, and participation

4. Which of the following is the BEST example of qualitative data?

A) Patient satisfaction discharge summary scores
B) Patient and family advisory focus group comments
C) Average length of hospital stay for patients in April
D) Percentage of patients over age 50 with diabetes

5. Of the following process improvement methodologies, which MOST directly engages the customer in the process?

A) Experience-Based Design
B) Six Sigma
C) Lean
D) Total Quality Management

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