最新の6201.1問題集で試験を準備する

Avaya 6201.1 試験概要:

Avaya 6201.1 試験シラバストピック:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 認定 6201.1 試験問題：

1. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms svc menu, pkg_install option
B) Using cms adm menu:, pkg_install option
C) Using CMS main menu, System Setup menu, Package management option
D) From Solaris shell as root by issuing 'pkgadd -d <package name>' command

2. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
B) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
C) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
D) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.

3. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Skill
B) Vector
C) Split
D) Agent

4. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has been administered as a Feature Access Code
B) E has a vector variable that is changed when an evacuation is required
C) E is assigned to a VDN that routes calls to an evacuation vector
D) E is a standard vector code for evacuation

5. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Predicted Waft Time
B) Percent Allocation Distribution
C) Dynamic Queue Position
D) Service Objective

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