IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 認定 A2010-591 試験問題:

1. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To identify Key Performance Indicators
B) To identify the decision makers
C) To evaluate license needs
D) To draw an organization chart

2. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
B) It provides an understanding of how current IT asset and service management processes support these requirements.
C) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
D) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.

3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) If using MS SQL, only one language support can be installed -- either English or non-English.
B) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
D) There are no special limitations. All required language supports can be installed using the product installation media.

4. How can an incident management process provide value to the business?

A) to align people and processes for the delivery of service
B) to help control infrastructure cost when adding new technology
C) to enable users to resolve problems
D) to reduce the impact of service outages

5. What are three types of changes in the Changes application? (Choose three.)

A) Emergency Change
B) Normal Change
C) Critical Change
D) Scheduled Change
E) Standard Change
F) Planned Change

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