Appian Certified Analyst 認定 ACA-100 試験問題:

1. An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?

A) Using an image analysis connected system
B) Using a decision table
C) Using a natural language connected system
D) Using a SAIL form

2. During a development sprint, a new issue is identified and raised to the team.
What should you ask the Product Owner to do?

A) Modify the sprint plan to swap a completed story with the new issue
B) Evaluate the severity of the issue and re-prioritize the sprint if needed
C) Add the new issue to the current sprint scope
D) Add the new issue in the next sprint

3. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request
B) Review the emails and attachments using trained artificial intelligence to extract order data information
C) Provide a task after the order email was received asking the team to check the order status and select the next step option
D) Prompt the order management team members with a task to create an order in the CRM platform

4. Review the following project phase definition:
"A standardized agreement between Development Team and the Product Owner on what criteria a user story must meet in order for the team to consider it complete." Which option does this definition apply to?

A) Acceptance Criteria
B) Definition of Ready (DoR)
C) Definition of Done (DoD)
D) Value Statement

5. Which Appian object's primary purpose is to define the structure of related data for use in a process model?

A) Constant
B) Record
C) Expression Rule
D) Custom Data Type (CDT)

質問と回答：