最新のITIL-4-MSF問題集で試験を準備する

Peoplecert ITIL-4-MSF 試験概要:

Peoplecert ITIL-4-MSF 試験シラバストピック:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil 認定 ITIL-4-MSF 試験問題：

1. Which of the following capability criteria supports the practice success factor of 'continually improving incident management'?

A) Information about detected incidents is traced and managed in an integrated information system
B) The competencies required to resolve incidents are identified and skilled human resources are available
C) The effectiveness of incident resolution is regularly reviewed and continually improved
D) The incident management approach is integrated with other standards and approaches adopted by the organization

2. Which activity of the `user query handling' process will result in the service desk agent resolving the query at first line?

A) Acknowledge and record the user query
B) Validate the user query
C) Informal ion packaging
D) Triage the user query and inmate the appropriate activities

3. Incident management team uses monitoring and event management tools to detect incidents as early as possible. What other incident management activities can benefit from the use of these tools?

A) Management of incident models
B) Planning of improvement initiatives
C) Confirmation of incident resolution
D) Management of incident lifecycle

4. Why should a service provider organization identify and understand problems and their impact on services?

A) Because problems may cause incidents and affect service quality
B) To ensure that known errors are closed quickly
C) To ensure problems are continually managed until resolved
D) Because problem resolution may require significant resources

5. What is a capability criterion for the service request management practice which is related to the
'information and technology' dimension of service management?

A) Communication solutions needed to fulfil service requests have been implemented
B) Service request fulfilment procedures are monitored to show their effectiveness
C) Qualified human resources are available to manage service requests
D) Third-party services needed to fulfil service requests are available

質問と回答：