Salesforce Certified Agentforce Specialist 認定 AI-201 試験問題:

1. An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?

A) Disable grounding
B) Copy external data into prompts manually
C) Use Apex or Flow with external integrations
D) Train the LLM on external data

2. Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

A) Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.
B) Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.
C) Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

3. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A) Agent Action: Find Similar Opportunities
B) Agent Action: Summarize Record
C) Agent Action: Draft or Revise Sales Email

4. Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?

A) Dynamic Grounding
B) Prompt Defense
C) Data Masking

5. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the Information from Oracle ERP, which is the system of record for the order fulfillment process. How should an Agentforce Specialist apply the power of conversational AI to this use case?

A) Configure the Integration Flow Standard Action in Agent Builder.
B) Create a custom Agent action which calls a flow.
C) Create a Flex prompt template in Prompt Builder.

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