最新のAP-222問題集で試験を準備する

Salesforce AP-222 試験概要:

Salesforce AP-222 試験シラバストピック:

Salesforce Public Sector Solutions Accredited Professional 認定 AP-222 試験問題：

問題 #1

A municipal housing department conducts inspections that generate deficiencies requiring corrective actions. Inspectors want each failed inspection item to automatically create follow-up work assigned to the responsible department. Which solution requires the least customization?

A. Batch Apex processing every night
B. Manual Case creation
C. Flow triggered from Inspection Results creating Action Plan Items
D. Apex scheduled jobs

問題 #2

A city wants residents to schedule inspection appointments online. Appointment availability must automatically consider inspector skills, service territories, travel time, and working hours. Which Salesforce capability should be implemented?

A. Public Sector Solutions Appointment Assistant
B. Field Service appointment scheduling
C. Salesforce Scheduler only
D. Email-to-Case

問題 #3

Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
B. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
C. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
D. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

問題 #4

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

A. Scope, Schedule and Cost
B. Scope, Tools and Cost
C. Scope, Resources and Cost
D. Workshops, Schedule and Cost

問題 #5

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections.
As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

A. After Person Accounts is enabled in an org, it can be disabled again.
B. Person Accounts bring together fields from Opportunity and Contact.
C. Record Types are not supported for Person Accounts.
D. The Person Account model uses the standard Account object to hold the details about a person.

解説：