最新のCSFX問題集で試験を準備する

BBPSD CSFX 試験概要:

BBPSD CSFX 試験シラバストピック:

BBPSD Customer Service 認定 CSFX 試験問題：

1. When a customer starts to make a complaint and you have listened carefully to what they have to say, your next three steps should be to:

A) Take responsibility then acknowledge and then say how you will resolve the issue.
B) Clarify the issue then acknowledge and finally apologise.
C) Apologise then resolve the issue and then apologise again.
D) Acknowledge then apologise and then take responsibility.

2. Which is the correct order of priority when positioning a product in the market place:

A) Targeting followed by Positioning followed by Market Segmentation.
B) Targeting followed by Market Segmentation followed by Positioning.
C) Positioning followed by Market Segmentation followed by Targeting.
D) Market Segmentation followed by Targeting followed by Positioning.

3. A useful way of prioritising your tasks is known as the:

A) Listing approach.
B) RST approach.
C) PTT approach.
D) ABC approach.

4. Market segmentation occurs when customers are sub divided into:

A) Smaller groups to distinguish purchaser behaviour.
B) Different marketing areas.
C) The same groups.
D) None of the above.

5. If possible, the first time a customer comes into a shop you should ensure that:

A) They purchase something.
B) You make sure they are in the correct shop.
C) You find out their name.
D) Customer information is collected.

質問と回答：