最新の33810X問題集で試験を準備する

Avaya 33810X 試験概要:

Avaya 33810X 試験シラバストピック:

Avaya Aura® Contact Center Solution Design 認定 33810X 試験問題：

1. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The model numbers of the existing contact center equipment
B) The Avaya solutions and services Avaya could offer
C) The salaries of the executives In the meeting
D) The design diagram for discussion with customer

2. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Performance Applications Platform
B) Avaya Applications Platform
C) Avaya Breeze™
D) Avaya Experience Portal Platform

3. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Specific Report focused
B) Seamless
C) Intelligent
D) Single Channel driven
E) Personalized

4. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workspaces
B) Avaya Agent Desktop a
C) Avaya IX™ Workplace
D) Avaya one-X® Agent Desktop

5. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Computing Language (OpenGL)
B) Simple Direct Media Layer
C) Open Database Connectivity (ODBC)
D) Microsoft .NET

質問と回答：