最新のITILFNDv5問題集で試験を準備する

Peoplecert ITILFNDv5 試験概要:

Peoplecert ITILFNDv5 試験シラバストピック:

Peoplecert ITIL Foundation (Version 5) 認定 ITILFNDv5 試験問題：

1. How does ITIL describe the way the Guiding Principles should be applied together?

A) They should be applied one at a time in a fixed sequence
B) They replace the need for governance and management practices
C) They should be applied independent of each other
D) They should be used collectively and balanced based on the situation

2. How does the 'information and technology' dimension support effective product and service management?

A) By managing relationships with external suppliers
B) By defining organizational roles and responsibilities needed for product development
C) By defining workflows and activities required for product development
D) By enabling the use of data, information, and technology required to deliver services

3. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Adopt a practice which is easy to follow
B) Re-use nothing from the current state
C) Communicate so that the audience will hear
D) Understand that fast does not mean incomplete

4. Which element of the operating model refers to third parties contributing to value creation activities?

A) Value streams and processes
B) Partners and suppliers
C) Organizations and people
D) Value chain

5. What is service quality most concerned with?

A) The social responsibility of a service provider
B) How well a service meets agreed requirements and expectations
C) How quickly incidents are resolved
D) The speed of service development

質問と回答：