最新のAP-203問題集で試験を準備する

Salesforce AP-203 試験概要:

Salesforce AP-203 試験シラバストピック:

Salesforce Communications Cloud Accredited Professional 認定 AP-203 試験問題：

1. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
B) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
D) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number

2. ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
B) Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
C) Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
D) Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

3. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
C) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

4. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
B) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
C) Add the delivery zip code customer field as a header in the pricing calculation matrix
D) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

5. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a milestone orchestration item to execute request on the fulfillment system for activation
B) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
C) Implement a callout orchestration item to execute a request on the fulfillment system for activation
D) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

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